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  1. Home
  2. Insurance
  3. Cyber & Technology E&O
  4. Cyber Incident Services

AXIS Cyber Incident Services

Immediate support for customers in the event of a cyber incident

When a cyber incident occurs, it is essential to act immediately as delays can cause real damage. Discover a few options to report a cyber incident. 

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Overview
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Overview

What does Incident Commander do?

Incident Commander is a complimentary rapid triage and support resource for AXIS primary cyber insurance policyholders that will help them to navigate a cyber incident.

For go-to global 24/7 support:

Call: +1-844-IC4-AXIS (+1-844-424-2947) Email: IC@axiscapital.com

Benefits

Immediate access to technical expertise so that customers can be assured that they are taking the right steps


Rapid introduction to expert providers brings elevated customer experience in the moment of need

Proactive communication provides a seamless customer experience


The Incident Commander will continue to provide support until the matter is on a path to resolution, at which point the AXIS Claims team will take the lead

Discover more

Tools

AXIS Safe Room powered by CYGNVS

Customers will also be given the option to utilize the AXIS Safe Room, a secure online platform to help AXIS cyber insurance policyholders prepare for and respond to cyber incidents.

AXIS Safe Room powered by CYGNVS

Benefits

Prepare

  • Build a tailored workflow and plan to complement existing incident response plans
  • Train for, and practice responding to, incidents
  • Access risk management tools and services offered by AXIS and our partners
  • Pre-assign preferred incident response vendors
  • Provide evidence to auditors, regulators, and customers of an investment in cyber preparation

Protect

  • Provide a secure environment outside of policyholder corporate networks for managing incidents with independent access and security controls via the website or the mobile app
  • Safely store key data and documents, e.g. cyber insurance policy, incident response plans and key contacts
  • Manage an incident by securely communicating in real-time outside of (potentially compromised) corporate email systems with AXIS claims teams and authorized external vendors involved in the response activity

Respond

  • Access stored incident files, including insurance documents and response plans
  • Follow a step-by-step framework as a guide during a cyber incident. Everyone can see what they need to do, in what order, and when
  • Track and assign tasks to team members
  • Pre-assign preferred incident response vendors

REGISTER

AXIS Policyholders

Already Registered for the AXIS Safe Room?

Click below to sign in. Additionally, you must notify your insurance agent, broker or insurer of a potential claim. Engaging incident response services is not reporting a claim or event to your insurer.

Click here

Not Registered for the AXIS Safe Room?

Click below and follow the steps to report a cyber incident.

Click here

To Register to AXIS Safe Room

Refer to the registration instructions included within your cyber insurance policy.

Contact US

Your AXIS team

David	Shluger

David Shluger

Head of Cyber Risk Advisory

Get in touch with David

Nicholas	Steinmann

Nicholas P.R. Steinmann

Cyber Incident Commander

Get in touch with Nicholas

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Claims

We deliver on our promises

Effective resolution for customers is achieved with our highly skilled claims specialists focusing on:

  • Quick decision making
  • Championing your needs
  • An honest approach

Learn more about claims

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Customers claims stories

Related

What’s happening at AXIS

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Find your future at AXIS

We are a global insurer and reinsurer tackling unique challenges. At the heart of it all? Our people. As unique as the risks we face.

Join our team

This material is provided for informational purposes only and is not an offer to sell, or a solicitation to buy, any particular insurance product or service for a particular insured. It is intended for licensed insurance professionals. The services and service providers discussed in this document are suggested as risk mitigation and incident response resources. Use of AXIS Incident Commander does not constitute advice of any kind, and use of any service provider does not guarantee the performance or quality of the services provided, including the avoidance of loss, the fulfilment of any obligations under any contract or compliance with any law, rule or regulation. AXIS is not responsible for the effectiveness of a cyber risk management program and encourages each policyholder, together with advice from their professional insurance advisor, to perform its own independent evaluation of any service provider as part of its overall risk management strategy.

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Product information on this website is for descriptive purposes only and does not provide a complete summary of coverage, and is intended for use by licensed insurance producers. It is not an offer to sell, or a solicitation to buy, any insurance product for a particular insured. Policy terms, conditions or exclusions may vary. Coverage may not be available in all jurisdictions and is subject to underwriting. Consult the applicable insurance policy for specific terms, conditions, limits, limitations, and exclusions. No insurance product is offered or will be sold in any jurisdiction in which such offer or solicitation would be unlawful. Coverage is underwritten by one or more subsidiaries of AXIS Capital Holdings Limited.

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