Protecting customers’ businesses

It's a true partnership. To ensure customers can protect their businesses and respond to emerging cyber threats, we share the knowledge and resources from our expert team who are highly experienced in dealing with a myriad of cyber risks.

Individual solutions for each customer

Key to creating the specific cover for each customer is listening to needs, collaborating and building relationships - it’s embedded in our approach. Our specialist underwriters, risk advisory and claims teams are available to provide guidance on cover needs, risk management services, and decisive claims service.

Bringing in guidance from the start

Every customer has the offer of an onboarding call including within their policy purchase. During the call they will get an overview of risk management services both complimentary and at preferred rates, details on how to access breach panel vendors and claims notification protocols. All to ensure each customer is ready should a cyber incident occur.

Responsive claims services

Immediate guidance is on hand to help customers navigate a cyber incident. The team works alongside existing vendors and expert providers (Legal Counsel, Digital Forensics/Incident Response, Crisis/PR), providing a seamless process, making a difficult situation easier to handle.