AXIS Incident Commander
Are you experiencing a cyber incident?
AXIS Cyber Incident Commander is a global 24x7 complimentary rapid triage and support resource for primary cyber insurance policyholders that will help them to navigate a cyber incident and connect with Approved Service Providers listed below.
What can customers expect?
- Contact Incident Commander 24/7 by phone or email
- Practical guidance from cyber experts, working alongside customers, vendors, brokers and, if required, AXIS Claims specialists, to support a speedy and robust recovery
- Guidance to select the best options to resolve the cyber incident quickly and efficiently
- The Incident Commander will continue to provide support until the matter is on a path to resolution, at which point the AXIS Claims team will take the lead
The Incident Commander is an optional support resource that works alongside AXIS Claims, your broker, Legal Counsel, Digital Forensics/Incident Response, and other third-party vendors. To opt out, the insured may contact the below vendors directly, or by filing a claim using the methods of contact on the policy.
Incident Commander is your Global 24/7 go-to support:
Phone: +1-844-IC4-AXIS (+1-844-424-2947) Email: IC@axiscapital.com
Our providers
Office: +1 888 266 9478
www.boozallen.com/markets/commercial-solutions/incident-response.html
Office: +1 855 276 9347
Australia: CyberResponseLine.Australia@clydeco.com
Australia: +61 2 9210 4464
UAE: CyberResponseLine.MiddleEast@clydeco.com
UAE: +971 600 521 471
UK: CyberResponseLine.UK@clydeco.com
UK: +44 207 523 5333
Other Jurisdictions: https://www.clydeco.com/en/emergency/cyber-breach-response-line
UK/EMEA/Singapore: Breach@pinsentmasons.com
UK/EMEA/Singapore: +44 207 741 6127
UK/EMEA/Australia: AXISGlobalCyber@kennedyslaw.com
UK/EMEA: +44 203 137 8749
Australia: +61 3 9498 6688
UK/Benelux:Cyberir@s-rminform.com
UK: +44 203 657 0588
Benelux: +31 30 2025 112
Singapore: +65 3125 5480
UK/EU/Australia: IncidentResponse@asceris.com
UK/EU: +44 20 8720 7259
APAC: +61 2 9925 4300
Australia: +61 1800 261 377
UK/EMEA/APAC/Latam: cyberresponse@kroll.com
UK/EMEA: +44 203 885 0882
APAC: +1 800 908 015
LATAM: +55 11 3192 8181
Office: (800) 743-5987
Important Information About Your Policy
If your policy contains coverage requiring prior approval of a service provider by AXIS and you intend to seek reimbursement for your expense, then you are approved to use the approved service providers listed on this website.
Please note that your use of a service provider approved for the policyholder or a service provider identified on the AXIS website does not satisfy the notification requirements of the policy. You must also comply with notification and all other terms and conditions required for coverage under your policy.
If you elect to use a service provider not listed on our website, in order to be reimbursed for your expenses you must give us notice of your election and obtain prior written approval from the AXIS Claim Department prior to incurring such expenses. Contact telephone numbers and an email address for the AXIS Claim Department are provided within your policy.
Before you engage any AXIS approved service providers we advise you to conduct your own due diligence to ensure the company and their services meet your particular needs. AXIS will not be responsible for services outside of the scope of your coverage or the re-performance of services.
Please note the following regarding service providers identified as approved by AXIS:
- Approval is service-specific. AXIS identifies the service to which each approval applies.
- You should consult your policy before engaging an approved service provider. Coverage is determined by the policy, and your coverage may not include all of the services available from an approved service provider.
- AXIS shall not be a party to any agreement entered into between you and any service provider. Service providers are independent contractors, and are not agents or employees of AXIS.
- AXIS assumes no liability arising out of any services rendered by a service provider.
- AXIS shall not be entitled to any rights or subject to any obligations or liabilities set forth in any agreement entered into between you and any service provider.
- You are under no obligation to perform the actions recommended by a service provider.
- Unless otherwise stated in your policy, you are under no obligation to contract for services with an approved service provider.
- Payment for services provided by any service provider is your responsibility.
Have a Question?
Contact us for more information.
This material is provided for informational purposes only and is intended for use by licensed insurance professionals. The services and service providers discussed above are suggested as risk mitigation and incident response resources, but this material is not an offer to sell, or a solicitation to buy, any particular insurance product or service for a particular insured. Use of the service providers does not guarantee the performance or quality of the services provided, including the avoidance of loss, the fulfillment of any obligations under any contract or compliance with any law, rule or regulation. AXIS is not responsible for the effectiveness of a cyber risk management program and encourages each policyholder, together with advice from their professional insurance advisor, to perform its own independent evaluation of any service provider as part of its overall risk management strategy.
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