Overview
What does Incident Commander do?
Incident Commander is a complimentary rapid triage and support resource for US-domiciled, open market (including wholesale) primary cyber insurance policyholders that will help them to navigate a cyber incident.
Available 24/7/365
Customers can call +1-844-IC4-AXIS (+1-844-424-2947) Or email [email protected]
Benefits
Immediate guidance from experienced cyber experts to help customers navigate a cyber incident
Works alongside existing vendors and expert providers (Legal Counsel, Digital Forensics/Incident Response, Crisis/PR), providing a seamless process and making a difficult situation easier to handle
Elevated customer experience in the moment of need
At the direction of the policyholder, the Incident Commander can send loss details to the AXIS Claims team to satisfy policy notice provisions
Tools
AXIS Safe Room powered by CYGNVS
Customers will also be given the option to utilize the AXIS Safe Room, a secure online platform to help AXIS cyber insurance policyholders prepare for and respond to cyber incidents.
AXIS Safe Room powered by CYGNVS
Benefits
Prepare
- Build a tailored workflow and plan to complement existing incident response plans
- Train for, and practice responding to, incidents
- Access risk management tools and services offered by AXIS and our partners
- Pre-assign preferred incident response vendors
- Provide evidence to auditors, regulators, and customers of an investment in cyber preparation
Protect
- Provide a secure environment outside of policyholder corporate networks for managing incidents with independent access and security controls via the website or the mobile app
- Safely store key data and documents, e.g. cyber insurance policy, incident response plans and key contacts
- Manage an incident by securely communicating in real-time outside of (potentially compromised) corporate email systems with AXIS claims teams and authorized external vendors involved in the response activity
Respond
- Access stored incident files, including insurance documents and response plans
- Follow a step-by-step framework as a guide during a cyber incident. Everyone can see what they need to do, in what order, and when
- Track and assign tasks to team members
- Pre-assign preferred incident response vendors
REGISTER
AXIS Policyholders
Already Registered for the AXIS Safe Room?
Click below to sign in. Additionally, you must notify your insurance agent, broker or insurer of a potential claim. Engaging incident response services is not reporting a claim or event to your insurer.
Not Registered for the AXIS Safe Room?
Click below and follow the steps to report a cyber incident.
To Register to AXIS Safe Room
Refer to the registration instructions included within your cyber insurance policy.
Claims
We deliver on our promises
Effective resolution for customers is achieved with our highly skilled claims specialists focusing on:
- Quick decision making
- Championing your needs
- An honest approach
Related
What’s happening at AXIS
Related news and updates across the organization
Find your future at AXIS
We are a global insurer and reinsurer tackling unique challenges. At the heart of it all? Our people. As unique as the risks we face.
This material is provided for informational purposes only and is not an offer to sell, or a solicitation to buy, any particular insurance product or service for a particular insured. It is intended for licensed insurance professionals. The services and service provider discussed in this document are suggested as risk mitigation and incident response resources. Use of AXIS Incident Commander does not constitute advice of any kind, and use of any service provider does not guarantee the performance or quality of the services provided, including the avoidance of loss, the fulfilment of any obligations under any contract or compliance with any law, rule or regulation. AXIS is not responsible for the effectiveness of a cyber risk management program and encourages each policyholder, together with advice from their professional insurance advisor, to perform its own independent evaluation of any service provider as part of its overall risk management strategy.
